Published: Thu, December 06, 2018
Industry | By Dora Warner

Glitch on O2 data network causes panic among commuters

Glitch on O2 data network causes panic among commuters

A statement on the O2 Twitter account reads: "We are aware our customers are unable to use data this morning".

O2 is the second largest mobile operator in the United Kingdom; the company says it has around 32 million connections to its network and also hosts virtual network operators, such as Sky Mobile, Lyca Mobile and giffgaff.

Thousands of O2 customers have not been able to get online on Thursday morning following a technical fault with the network.

O2 is investigating reports of issues when using 3G or 4G data, adding that "voice calls are working OK".

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In a tweet, the network said that the issue lay with one of its third-party suppliers, and recommended that users switch to Wi-Fi wherever possible.

The technical problem left millions of workers without access to emails and news on their morning commute and enraged those who wanted to access social media.

"We'd encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused".

The network outage has also affected Transport For London, which uses the O2 network for its electronic timetable displays at bus stops.

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O2's data network has gone down, leaving users unable to access the internet. They're now working hard to resolve the issue so we would imagine it won't be too long before its back up.

GiffGaff has confirmed its service is also offline.

"Updates will be shared here as soon they are available".

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