Published: Sat, May 12, 2018
Science | By Cecil Little

Google's human-mimicking Duplex AI will tell people it's a robot

Google's human-mimicking Duplex AI will tell people it's a robot

Responding to the ethical concerns around using a human-sounding digital assistant, Google has said that it will come with a disclosure built-in.

These examples of a human-sounding AI interacting with a real person are undeniably impressive, but the technology's ability to so blatantly fool another human being into thinking it is real has left many unnerved.

Which brings us back to Duplex and its timing.

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All through, the voice assistant not only appears to be giving out appropriate responses and deals with complex situation, there is no way the person at the other end is going to realize that the voice at the other end making the reservation or seeking an appointment is not that of a human. Starting today, you can choose from six new voices for your Google Assistant.

Google has assured that all who will call bot, will be warnedAt Google promise to take measures to citizens, which will call a new bot, the Duplex, don't confused it with a real person, writes the Chronicle.info with reference on the Letters. "We really want it to work in cases, say, if you're a busy parent in the morning and your kid is sick and you want to call for a doctor's appointment". He also played another recording of a call made to a restaurant by the virtual assistant to reserve a table at a restaurant.

"What's going to happen to small retailers when a significant part of the phone calls they're receiving are not from people?" Natural voice interactions with computers until now were a far off sci-fi concept, experienced only in movies where people converse with AI systems such as HAL in 2001: A Space Odyssey. A technology that we would imagine only being talked about in an HG Wells novel or a Black Mirror episode.

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"We know and appreciate the dialogue across Google Duplex - because we have mentioned from the start, "We're designing this attribute with disclosure built in, and we are going to be certain that the system is suitably identified".

"That's very impressive, but it can clearly lead to more sinister uses of this type of technology", said Matthew Fenech, who researches the policy implications of AI for the London-based organization Future Advocacy. And should the people answering at the other end be told that they are talking to a robot? The software, however is intelligent enough to recognize if the conversation is going in a direction which it's not equipped to deal with and will transfer the call to a human in that instance.

One area where Google has been able to already make significant progress with AI is in health care, Pichai said. Over a call, it will become a ideal nightmare for many small businesses, and individuals who will not be able to make informed decisions based on who they are conversing with on the other end. Rather, the argument is that we need checks and balances.

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