Published: Wed, March 07, 2018
Markets | By Noel Gibbs

Mumbai, Delhi airports rated world's best in survey

Mumbai, Delhi airports rated world's best in survey

In the last 10 years, the airport has earned many awards while handling a large number of passengers and domestic/international fleet.

Kenya's main global airport, Jomo Kenyatta worldwide Airport (JKIA) on Wednesday was named as the best-improved airport in Africa in the prestigious 2015 Airports Council global (ACI) Airport Service Quality (ASQ) Awards.Jomo Kenyatta emerged victor in the Best Improved by Region-Africa Category in what is considered as the aviation industry's most comprehensive passenger service-benchmarking program.

Mumbai's Chhatrapati Shivaji International Airport, operated and managed by GVK, and Delhi's IGI Airport, operated by GMR, have been jointly adjudged the "World's Best Airport" for customer experience in the 40 mppa (million passengers per annum) category. The increase in traffic through Delhi's airport over the past years has been considerable. Hyderabad airport has become number one in the 5-15 million passengers per annum category for the year 2017.

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Commenting on the announcement, Srinivas Bommidala, Chairman-Airports, GMR Group, said, "This is a recognition of collaborative work of all stakeholders at the airport".

In that same category, Cochin, Kolkata and Pune airports share the third spot.

The award was declared by ACI's Airport Service Quality survey which is conducted among millions of passengers. In 2017, a record 38 million people flew through the airport, which generates an estimated $15.9 billion a year for the Twin Cities' economy and supports almost 87,000 area jobs, the MAC said. Both the Chinese airports came a joint second. The record was previously held by London's Gatwick airport.

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The GVK-Mumbai International Airport Ltd is a public-private-partnership joint venture between the GVK-led consortium and Airports Authority of India. One hopes that the respective airports will keep up the good work and maintain their ratings.

In a statement on Wednesday, Andersen further noted the award shows that measures taken to improve services are beginning to bear fruit.

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