Published: Sat, February 17, 2018
Markets | By Noel Gibbs

Uber in United Kingdom safety drive amid London licence fight

Uber in United Kingdom safety drive amid London licence fight

TfL also asked private-hire businesses to develop a way to allow passengers to choose who they share vehicles with - the example given is female-only cabs - before accepting a ride.

It also emphasised the - entirely reasonable - demand that crime is reported to the police and TfL "in a timely fashion to allow drivers who pose a risk to safety to be identified".

The body said it was rolling out the changes due to new technologies causing a surge in taxi-hailing firms, noting that ride-sharing apps are of particular concern - although this seems, at least in part, to be causing a headache for TfL's monitoring of people and traffic flows.

For example, Uber is changing its policy on reporting series incidents to the police - something directly referred to in a TfL statement on why it decided not to reissue a licence to operate at the end of past year. This proposal will be investigated further before policies are set, it said.

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The ride-hailing company said Friday that it was introducing a number of changes to enhance safety, a day after London's regulator Transport for London (TfL) introduced its own new rules to maintain the safety of passengers and drivers.

TfL said the service was not a "fit and proper operator" in its ruling previous year.

Announcing the decision for a 24-hour support line, Uber said it was "listening to feedback", and would "pro-actively" pass on serious complaints to the Metropolitan Police immediately.

A new driver hours feature has also been implemented.

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TfL moved to ban Uber from operating in London, Britain's capital, last year, in a massive blow to the firm.

Uber has announced the introduction of yet more safety measures for drivers and passengers across the United Kingdom, as it continues its quest to convince authorities to reinstate its operating licence across London. Uber is appealing the decision and is due in court June 25. "We believe this is an industry first and are not aware of any other private hire operator in the United Kingdom that has introduced such a limit", the group said.

United Kingdom general manager Tom Elvidge said on Friday: "With (Other OTC: WWTH - news) millions of trips across the United Kingdom booked through our app each week, the safety of riders and drivers using Uber is a top priority".

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