Published: Thu, January 11, 2018
Health Care | By Oscar Goodwin

HP is Recalling Laptop Batteries Due to Concerns of Melting and Charring

HP is Recalling Laptop Batteries Due to Concerns of Melting and Charring

According to HP, the batteries can overheat and potentially burst into flames: "These batteries have the potential to overheat, posing a fire and burn hazard to customers".

If you have an HP Laptop Computer, you might want to check that battery. HP has set up a webpage, www.HP.com/go/batteryprogram2018, where customers can check to see whether their battery is included in the recall.

They were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

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If you have a system that requires a new battery, HP will provide new batteries at no cost.

'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'. We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.

HP Inc has confirmed that it is recalling an estimated 50,000 laptops across the U.S. and Canada over fears that the batteries could overheat and burst into flames.

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Among the incident reports were three reports of property damage, totaling $4,500, as well as one case where a customer suffered a first-degree burn to the hand.

The firm said it is notifying customers and will provide a trained technician to replace the affected batteries for free, as they are integrated into devices and can not be replaced by users. The process involves downloading and installing the Battery Program Validation Utility provided by the company to quickly and easily determine whether or not the battery needs to be replaced, and the whole process only takes up 30 seconds of customers' time.

These affects selected HP laptop models including the HP 11, Envy m6 and Pavilion x360.

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Consumers with these batteries can install an update that will put the device in "battery safe mode" until it can be replaced. We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern. When this mode is enabled, the battery will be discharged and it will no longer charge until the mode is disabled.

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