Published: Wed, November 15, 2017
Industry | By Dora Warner

GameStop Temporarily Halts PowerPass Unlimited Used Games Rental Service

GameStop Temporarily Halts PowerPass Unlimited Used Games Rental Service

When it came out, GameStop's PowerPass sounded too good to be true: All the used games you could play for six months, plus a free used game at the end, for $60. Customers will be able to purchase a PowerPass subscription online, but the recipient will need to visit a GameStop store to activate their subscription as well as pick out and return games. The service soft-launched this week, so that could be where the issues were discovered. Subscribers "can choose from any pre-owned video game in our catalog, from the throwback classics to the latest hits", Mooring said. At the end of the period, they could keep any one of the games they had checked out.

There is no word as of yet regarding when PowerPass will return or what changes might be in place based on the "program limitations" that GameStop encountered. According to Kotaku, the company "told employees yesterday to pull down all signage involving the program and store it in their backrooms".

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The PowerPass program was pitched to the public last month as offering, for a $60 upfront fee, six months of unlimited "rentals" (one at a time) from GameStop's stock of used games.

GameStop has already begun asking its staff to throw away the store's Holiday Guide, which featured advertising for the PowerPass service, and to replace this week's weekly ad, which also centered around the launch of the new rental program.

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While there isn't a specific reason for the hold-up, according to Kotaku via GameStop employees, the company's antiquated POS system wasn't simply equipped to handle it. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service". To sweeten the deal, they can bring home any pre-owned game for free for their troubles.

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