Published: Fri, November 10, 2017
Entertaiment | By Lawrence Myers

TripAdvisor adding risk of assault, other safety issues to reviews

TripAdvisor adding risk of assault, other safety issues to reviews

When she posted on TripAdvisor about the incident, the post was taken down.

"When we were made aware that this user's post had been removed, we republished it in line with our current policy and have apologized to the victim for her experience", Kaufer wrote in a November 3 LinkedIn post. "I've yet to hear a word from TripAdvisor, and certainly not an apology!" Later, she said, the hotel staff would not call the police.

Turns out, while the company was publicly apologizing, nobody had actually contacted Love, the woman from Texas whose post about being sexually assaulted by a security guard at a resort in Mexico in 2010 was deleted from TripAdvisor.

Kaufer did eventually call Love, according to the Journal Sentinel.

The three resorts flagged by TripAdvisor are the Grand Velas Riviera Maya, the Iberostar Paraiso Maya and the Iberostar Paraiso Lindo.

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TripAdvisor is now one of few reviewing portals to highlight sexual assault accusations, though similar services also add warnings for businesses caught in notoriety.

The red banners appear prominently in listings and are allocated based on news reports as well as comments and complaints from the reviews site's users.

At least three Mexican hotels received the badge Wednesday, the spokesperson confirmed. Carter also notes that though badges can be added or removed by an employee committee, listings of all ratings will always remain on the TripAdvisor website.

TripAdvisor is flagging the pages of hotels where sexual assaults are reported.

"Since 2010, when the forum post was removed, our policies and processes have evolved to better provide information like this to other travellers".

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"The company is doing the appropriate things to recognize that what happened to Ms. Love in 2010 was terrible", Hoyt said.

TripAdvisor's profits are driven by clicks and bookings to resorts from its site. The new policy was first reported by The New York Times. The company has lost $1 billion in market value this week. Not even the U.S. Consulate could help. A week earlier, Sen.

"There have been allegations that consumption of tainted or substandard alcohol has resulted in illness or blacking out". Site officials said the policy changed to allow more descriptive reviews, including crime. Otherwise, they can be held liable for "failure to warn".

TripAdvisor, one of America's most popular travel websites, offers a lot of things, including reviews on different cities, restaurants, activity suggestions.

She claims she left under the guise that the hotel would be pursuing a case against her alleged attacker. She wanted to protect others. And THAT is what I can never forget. However, the company differs from travel agencies in that it doesn't have a legal obligation to do so.

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"Going forward, we will continue to issue the badge any time we believe there is a current health, safety or discrimination issue relevant to travelers as reported on by either our traveler community or by news media".

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