Published: Wed, June 07, 2017
Markets | By Noel Gibbs

British Airways Cancels Flights As Global IT Outage Causes Chaos

British Airways Cancels Flights As Global IT Outage Causes Chaos

British Airways suffered a major IT systems outage Saturday at the airline's London hubs, causing fight cancellations and delays for thousands of travelers around the globe. However, the BA was forced to clear the entire schedule and admit that further delays could disrupt travel in the coming days.

BA cancelled all its flights out of Heathrow and Gatwick on Saturday after the IT failure, which shut down all of the carrier's check-in and operational systems and affected call centres and its website.

The glitch is believed to have been caused by a "power supply issue" and there is no evidence of a cyber attack, the airline said. These include starting to charge for food on short haul flights previous year to cut costs.

The IT crash caused chaotic scenes in Heathrow and Gatwick on Saturday, with passengers complaining they had been left in the dark by the airline.

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The disruption has been compounded by the timing of the outage coinciding with a bank holiday weekend and school half-term holidays.

The airline has suffered previous IT glitches, with passengers hit by severe delays in July and September past year.

Customers who saw their flights cancelled are being refunded or rebooked onto new services "as quickly as possible", the airline said. He did not disclose whether passengers can book flights for tomorrow, much to customers' disappointment, judging by the comments under the video. One posted a picture on Twitter of BA staff writing gate numbers on a white board.

Chief executive Alex Cruz said: "We are extremely sorry for the huge inconvenience this is causing our customers and we understand how frustrating this must be, especially for families hoping to get away on holiday".

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Some British Airways flights are reportedly still arriving and other airlines have not been affected by technical problems.

British airways computers down T5 and standstill, stranded on the plane and they make us pay for food!

It urged people not to come to the airport to try and retrieve bags.

Spokesmen of Heathrow was quoted by The Telegraph UK, saying, as the system of the airline went down we are working with them to fix issues and we suggest passengers check flight status before they head to the airport.

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We apologise for the current IT systems outage.

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