Published: Thu, May 11, 2017
Markets | By Noel Gibbs

United settles with passenger dragged off plane

United settles with passenger dragged off plane

NEW YORK (CNNMoney) - United Airlines just reached a settlement with Dr. David Dao, the passenger who was violently dragged off a flight earlier this month in an incident that created an firestorm for the company. But Demetrio said a suit will not be necessary after United accepted complete responsibility for what happened so quickly.

As Reuters reported, United announced Thursday that passengers who volunteer to give up their seats in these situations could get as much as $10,000 in compensation, topping an offer from Delta Airlines.

Dao was a passenger on Flight 3411 from Chicago to Louisville, which was overbooked. "Two weeks ago, we failed to meet that standard and we profoundly apologize", Munoz said in a statement accompanying Thursday's announcement.

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After passengers boarded, four crew members of Republic Airline - which operates many United Express flights - arrived late after their plane to Louisville was delayed by a mechanical problem.

With its chief executive promising to refocus on customers, the company said it will change its policies to, among other things, offer passengers up to Dollars 10,000 in compensation for giving up a seat on an overbooked flight, and reduce overbooking in the first place.

Thomas A. Demetrio, a lawyer representing the 69-year-old, called the settlement the right decision. Dao reportedly suffered multiple injuries during the incident, including a concussion, broken nose and lost teeth.

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The doctor whose violent dragging from a United airlines flight triggered global outrage has settled with the airline for his injuries. After no one offered to give up their seats, airline personnel chose four seats at random - one of which was Dao's. However, Dao, a doctor, said he had patients to see in the morning, and he refused to leave. In a confrontation captured on video, a bloodied Dao was forcibly removed from the flight.

Dao's lawyer, Demetrio said his client has become an "unintended champion" of the changes that will improve the lives of millions of travelers.

Dr. David Dao was removed from the plane after the flight was sold out on April 9, according to United.

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The incident has created a major publicity nightmare for United Airlines and the internet is showing no mercy as well.

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